FAQ

Frequently Asked Questions

Every piece at Moment is made with care—not mass-produced.
Our bouquets and jewelry are handcrafted in small batches, which means production takes a little longer, but every order receives the attention it deserves.

General

How long does it take to make my order?
All of our bouquets and jewelry are handmade to order. Please allow approximately 10 business days for production before shipping. If you need your order by a specific date, please contact us before placing your order and we'll do our best to help.

Do you offer gift packaging?
Yes. Every order is carefully packaged and ready for gifting. Wedding bouquets are securely protected for shipping, and jewelry is presented in elegant packaging.

Bouquets

Are your bouquets made with real flowers?
No. All of our bouquets are handcrafted using premium artificial flowers. They are designed to look natural while lasting for years, making them a beautiful keepsake long after your wedding day.

Are your bouquets suitable for destination weddings?
Absolutely. Artificial bouquets travel much better than fresh flowers and don't require water or refrigeration, making them a popular choice for destination weddings and outdoor ceremonies.

Will my bouquet look exactly like the photos?
Every bouquet is handcrafted individually. While we carefully follow each design, slight variations in flower placement or natural shaping may occur, making every bouquet one of a kind.

How should I care for my bouquet?
Keep your bouquet indoors in a cool, dry place. Avoid prolonged exposure to direct sunlight or excessive humidity. If needed, gently dust the flowers with a soft brush or cool air.

Jewelry

What materials are used for your jewelry?
Our jewelry is created using carefully selected materials, including cubic zirconia, pearls, birthstones, plated metals, and other decorative elements depending on the design. Material details are listed on each product page.

Are all jewelry designs limited?
Most of our jewelry is released in small batches. Many ring designs are created as individual styles rather than large collections, allowing each piece to remain unique.

Shipping & Returns

Handmade Production

Every piece is handcrafted with care. Please allow approximately 10 business days for production before your order is shipped. During busy seasons or for custom orders, production time may be slightly longer. If you need your order by a specific date, please contact us before placing your order.

Shipping

We carefully package every bouquet and jewelry piece to ensure it arrives safely. Once your order has been shipped, you will receive a tracking number by email. Delivery times vary depending on your destination and local carrier. We ship to most countries worldwide.

Returns & Exchanges

Because every item is handmade to order, we generally do not accept returns or exchanges unless the item arrives damaged or there is a verified quality issue. Please contact us within 48 hours of delivery if there is a problem with your order.

Authenticity Tag

Every product includes a Moment authenticity tag, which serves as proof that the item is an original Moment creation. Please do not remove this tag before deciding to keep your order. Items with the authenticity tag removed, damaged, altered, or missing cannot be returned or exchanged under any circumstances. We kindly ask customers to inspect their order before removing the tag.